|EU members||Free shipping||3-5 days|
|Rest of the Word||15 Eur||3-5 days|
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please note that shipping times may vary based on the shipping location. We are not responsible for any delays caused by destination customs clearance processes.
TRACKING YOUR ORDER
IMMIX store uses DHL Express/Economy for all shipments. As soon as your order is passed to our shipping partner, you will receive a separate email. In this email you will find a unique tracking number and a link to track your parcel delivery status and progress.
INSURANCEAll goods you order are insured against damage or theft from the pick-up at our premises until the delivery to the address provided. Immixstore.com covers all insurance costs.
Please note that all deliveries must be signed for. In case you give explicit instructions to our shipping partner to deliver your shipment without signature requirement, Immixstore.com will not be liable for any loss or damage.
RETURNED TO SENDER PACKAGES
It is important you fill in your correct address when ordering. Immixstore.com cannot accept responsibility for the wrong address being used with an order. If your package is not successfully delivered and is sent back to immixstore by the courier, we will contact you to provide the option of reshipment or a refund. The original shipping fee is not refundable.
OVERSEAS IMPORT TAXES
Please note: the shipping as stated above is not inclusive of any taxes, duties or import fees that may be charged when a parcel reaches its destination country. All orders are shipped DDU (Delivered Duty Unpaid). Immix is not responsible for any fees charged by customs. You may be charged handling fees, duties and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. Customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Immixstore do not accept returns on Gift cards and items that are bought with them.
Returns are processed within 10 business days of receipt.
SALE ITEM, PROMO CODE OFFERS AND DISCOUNTED ITEMS
No refunds on sale or discounted items or purchases made with a sale promo code or gift card code.
You have a right to cancel your order within 2 hours without giving any reason. To proceed with your order cancellation, you must inform us by email firstname.lastname@example.org . For orders cancelled, we will issue you with a full refund. We will make a reimbursement using the same means of payment as you used for the initial transaction within 1 working day after the day on which we are informed about the cancellation.
If you have any queries regarding returns or refunds please email us at: email@example.com